WebMoney payment system has finally completed its Call center upgrade, report local mass media. Now the users have got an opportunity to get automatic answer to the most frequently asked questions. And as for the support team, now the operators of WebMoney will have more time to cover the non standard issues.
Call center is integrated with the database of WebMoney Transfer that enables the operators to identify the caller by the telephone number, and to see the main information about the user. This innovation will significantly upgrade quality of service and save the service time for both client and operator.
For realization of this project the specialists of WebMoney have analyzed all the solutions provided on the market. Finally they decided to choose Infinity, a solution provided by IntelTelecom.
Administration of WebMoney Transfer is sure that the expansion of Call center opportunities will help its users to resolve their problems quickly and effectively.
EcommerceJournal
