ALERTPAY NO UNDERSTANDING WITH MASTERCARD

AlertPay payment system has reported a new problem. This time the online payment processor reported that they cannot process VISA or MasterCard credit card payments. AlertPay explains this problem by its relationship with MasterCard. “To comply with their regulations, we kept credit card limits to a minimum, barred certain account types from receiving MasterCard payments, and have maintained a very good record with them. Yet they have suspended our account with them,” said the payment system.

This recent issue started when one of the system's new merchants was in the process of getting their account verified, and received their first MasterCard payment on March 5. This payment was apparently in violation of card association rules and the agreement AlertPay had with its acquiring bank. On March 6, the payment processor has received a notice that its account with MasterCard was suspended because of that one payment. “MasterCard has the option of working with us to rectify the matter, yet they would prefer to end our mutually beneficial relationship. We process thousands of transactions a day, and because of this one payment, we now have another credit card outage to overcome,” concludes AlertPay.