The site of ptvpartner.com was offline for about 8 hours, causing much worries among investors. However, yesterday administrator appeared with an update, explaining what caused the problem:
We were working on our new site integration, had some server issues and our site was offline tonight for about 8 hours. Since this happened prior to the close of business (Midnight Zurich), withdraw requests were not made as per our normal routine.
During that time, our support staff was active in some 40+ forums, including Russian, Chinese and Spanish speaking locations. I was impressed with their efforts to keep members informed of what was happening.
They provided a backdoor access to anyone who wanted it to come to the chat room. Numerous posts were made regarding our situation.
The site came back at 6AM Zurich Time. Within 13 minutes the site was checked, databases confirmed, security was intact, backups were made again and withdraws were processed.
Our withdraw promise is that we will process all withdraws within 24 hours of the close of business (midnight Zurich). Generally this is done within 1 to 4 hours. Tonight it took us 6.
